What should I do when I get this email from Salesforce?

ACTION REQUIRED: Upgrade Microsoft EWS to Graph API by Oct 2026

What Breaks If Unfixed:

Microsoft is shutting down Exchange Web Services (EWS) connections to Exchange Online on October 1, 2026. If your Salesforce setup uses EWS for email or calendar integration (Einstein Activity Capture, Inbox, or Lightning Sync), your sync will silently disconnect.

  • Silent Activity Loss: Rep emails and customer meetings stop landing on Salesforce records.

  • Broken Dashboards: Pipeline reporting and activity metrics go dark without warning.

  • User Lockouts: Teams face continuous authentication errors in Outlook.

The Solution: £1,500 Fixed-Fee Migration Sprint

Talk to us as we have extensive experience on the Salesforce platform and help businesses like yours in managing and maintaining your Salesforce CRM: We are happy to take on small tasks like this without the need for a large scale project commitment.

We can:

  • Audit current EAC / Microsoft 365 OAuth settings.

  • Configure Microsoft Azure App Registration & Graph permissions.

  • Re-authenticate connections with zero downtime or lost history.

Talk to us