When Your Salesforce Admin Leaves (Or Your Partner Relationship Breaks Down)
For many UK charities and SMEs, Salesforce works well — right up until it suddenly doesn’t.
A common trigger is one of these events:
Your internal Salesforce admin leaves
Your Salesforce partner relationship ends
Support costs rise beyond what feels reasonable
What follows is often uncertainty, risk, and a lack of confidence in the system your organisation now depends on.
The Hidden Risk of a Single Salesforce Admin
Relying on one internal Salesforce admin can work — until that knowledge disappears with them. We regularly see organisations left with:
Little or no system documentation
Unfinished automations and flows
No clear understanding of what is custom, what is standard, and what is critical
The result is hesitation. Teams are afraid to make changes in case something breaks.
When a Salesforce Partner Relationship Fails
Sometimes the issue is not an employee, but an external partner. Typical problems include:
Poor handover or documentation
Custom solutions that only the partner understands
High ongoing costs with little transparency
Slow response times once the project is “complete”
This often leaves organisations feeling locked in — or worse, unsupported.
Legacy Code You Cannot Safely Change
One of the biggest risks we encounter is old hard-coded customisation, including:
Visualforce pages
Apex triggers and classes
Custom components built years ago
These assets are often:
Poorly documented
Built to older Salesforce standards
Not easily upgradeable
Untested or fragile
In many cases, no one is quite sure what they do — only that “everything depends on them”. This creates a real barrier to improvement and increases technical debt over time.
High Costs, Low Confidence
Another common theme is cost. Organisations tell us:
They are paying for support they do not fully understand
Small changes require expensive development work
There is no clear prioritisation or roadmap
Salesforce should support your organisation, not drain it.
What to Look for in a Replacement Salesforce Service
If you are sourcing a new Salesforce support provider, there are a few essentials:
Clear ownership and accountability
Willingness to audit and document the existing system
Sensible handling of legacy code, not blind rewrites
Transparent pricing and prioritisation
Ongoing admin support, not just project delivery
A good provider helps you stabilise first, then improve.
Salesforce Admin as a Service: Stability Without Lock-In
At Zon Projects, we support UK charities and SMEs who need to regain control of Salesforce after:
An admin departure
A partner relationship ending
Costs becoming unsustainable
Our Salesforce Admin as a Service provides:
Safe handover and system assessment
Documentation of existing automations and code
Pragmatic management of legacy Visualforce and Apex
Ongoing optimisation, integration, and reporting
Predictable monthly costs without long-term lock-in
We focus on making Salesforce understandable, stable, and adaptable again.
👉 If your Salesforce system feels fragile, expensive, or dependent on knowledge you no longer have, it is time to regain control.
Visit www.zonprojects.com to see how ongoing Salesforce admin support can stabilise and improve your Salesforce platform.